Arrival and departure

The rooms and suites are available from 3:00 p.m. on the day of arrival. On the day of departure, we ask you to leave the rooms and suites by 11:00 a.m. For late check-out after 11:00 a.m., which is only possible on request and subject to room availability, we charge 38.00 euros per person.

Cancellation insurance

Life doesn’t always go according to plan. Therefore, we recommend that you take out travel cancellation insurance.

Cancellation terms

Something can always happen before you start your journey. Please understand that cancellation fees may apply in the event of a cancellation.

 

In general:

For cancellations up to 3 months before the start of the holiday, there are no costs, for cancellations between 3 months and 1 month before the start of the holiday, we will charge 40% of the agreed package price. If you cancel 1 month to 1 week before your planned arrival, we will charge you 80% of the full price. If you cancel your holiday in the last week up to 2 days before your arrival, we will charge 90% of the total amount. For cancellations from 2 days prior to arrival, late arrival, and early departure, we will charge the full package price.

 

UPDATE Corona

Currently, the general cancellation conditions apply. If the exceptional situation does not subside after December 26th and travel warnings and border closings continue to apply, the rule of free cancellation up to 3 days before the date of arrival applies again.

 

Provisions relating to the deposit for confirmation

The deposit for confirmation is laid down by law in the Italian Civil Code (Art. 1385 cc). This is a sum of money, which is paid by the guest to the hotel at the time of conclusion of the contract.
The deposit will be returned at the moment of fulfilment or credited to the service owed, what means the amount will be creditet to the total amount of the stay. Cancellation, non-arrival, delayed arrival or early departure constitute a unilateral breach of contract, which according to Art. 1218 cc obliges to compensation. In these cases, the hotel can withdraw from the contract and retain the deposit as compensation without having to provide proof of the actual damage.

Dogs

Your four-legged friends are also welcome guests at the Cyprianerhof. For organisational reasons, we kindly ask you to send us an enquiry in advance. We charge a surcharge of 38.00 euros per night for your furry friend. Please understand that your dog may not accompany you to the dining room, the wellness area, or on the lawn.

Dress codes

Clothes make people, or so they say. Therefore, we ask you to wear appropriate clothing (no bathrobes) in the dining room and at the welcome aperitif.

Local tax

In South Tyrol, tourists have to pay a local tax. This is 2.30 euros per night for tourists over 14 years of age. It is important to present a valid travel document (identity card or passport) for children under 14.

Payment methods

You can pay your stay on site up to an amount of 1,999.99 euros in cash. According to current law, higher amounts can only be paid by bank transfer, credit card (Visa/Mastercard), or debit card.

Our bank information
IBAN: IT91 Z060 4511 6000 0000 7300 467
SWIFT: CRBZIT2B090

Reservation

The reservation is valid only after receipt of the deposit of  30% of the total amount. Please transfer the deposit to our account at Cassa di Risparmio di Bolzano, via Cassa di Risparmio 16, 39100 Bolzano.

Our bank information
IBAN: IT91 Z060 4511 6000 0000 7300 467
SWIFT: CRBZIT2B090

Please understand that only the booking of room categories is possible, not the reservation of specific rooms or floors.

Short stays

For short stays up to 4 nights, we charge a surcharge of 20.00 euros per person and night. The hotel reserves the right to set a minimum length of stay for certain periods. Short stays can only be booked at short notice during this period.

Surcharge for single occupancy

No matter whether you travel as a couple, with friends, or alone – you are always welcome here. For the Zirbennest room in the Bergheim building, we charge a surcharge of 40.00 euros per night in the off-season.

Pay your deposit now quickly, easily, and securely