Something can always happen before you start your journey. Please understand that cancellation fees may apply in the event of a cancellation.
For cancellations up to 3 months before the start of the holiday, there are no costs, for cancellations between 3 months and 1 month before the start of the holiday, we will charge 40% of the agreed package price. If you cancel 1 month to 1 week before your planned arrival, we will charge you 80% of the full price. If you cancel your holiday in the last week up to 2 days before your arrival, we will charge 90% of the total amount. For cancellations from 2 days prior to arrival, late arrival, and early departure, we will charge the full package price.
Currently, the general cancellation conditions apply.
If there are further exceptional situations due to the pandemic, such as travel warnings and border closures, the free cancellation policy will apply until 3 days before the date of arrival.
Provisions relating to the deposit for confirmation
The deposit for confirmation is laid down by law in the Italian Civil Code (Art. 1385 cc). This is a sum of money, which is paid by the guest to the hotel at the time of conclusion of the contract.
The deposit will be returned at the moment of fulfilment or credited to the service owed, what means the amount will be creditet to the total amount of the stay. Cancellation, non-arrival, delayed arrival or early departure constitute a unilateral breach of contract, which according to Art. 1218 cc obliges to compensation. In these cases, the hotel can withdraw from the contract and retain the deposit as compensation without having to provide proof of the actual damage.