The cancellation conditions apply according to the Italian Civil Code (Art. 1382):
- Up to 6 weeks before arrival the cancellation is free.
- For cancellations made 6 weeks to 11 days before arrival, we charge 40% of the booking price.
- For cancellations made 10 days to 1 day before arrival, we charge 70% of the booking price.
- In the event of no-show, late arrival or early departure, 100% of the booking is charged.
Cancellations are only accepted in writing. The cancellation conditions apply irrespective of whether the cancelled rooms are resold in full or in part. If a deposit has already been paid, we will credit it for a future stay after consideration of the cancellation conditions. We do not offer a refund.
If you need to cancel your stay, we offer you the opportunity to rebook it for free up to 3 weeks before your arrival. The new booking must be made for a period within the same year, and is not eligible for free cancellation. In this case, cancellations are charged 40% until 11 days before arrival, 70% between 10 days and 1 day before arrival, and 100% in the event of no-show, late arrival or early departure.
We recommend taking out our travel insurance, which covers cancellation fees in the event of accident, illness or death of the insured and their children, parents or grandparents. Covid-19 illness is also covered. Please note that insurance arrangements need to be made at the time of booking.