Useful information

An overview of everything you need to know

Arrival and departure

The rooms and suites are available from 3:00 p.m. on the day of arrival. On the day of departure, we ask you to leave the rooms and suites by 11:00 a.m. For late check-out after 11:00 a.m., which is only possible on request and subject to room availability, we charge 38.00 euros per person.

Cancellation terms

The cancellation conditions apply according to the Italian Civil Code (Art. 1382): The deposit for confirmation will be withheld in any case.

For cancellations up to 3 months before the start of the holiday, there are no costs, for cancellations between 3 months and 1 month before the start of the holiday, we will charge 40% of the agreed package price. If you cancel 1 month to 1 week before your planned arrival, we will charge you 80% of the full price. If you cancel your holiday in the last week up to 2 days before your arrival, we will charge 90% of the total amount. For cancellations from 2 days prior to arrival, late arrival, and early departure, we will charge the full package price.


Important: These cancellation conditions apply regardless of whether the cancelled rooms are re-rented in whole or in part.


Your four-legged friends are also welcome guests at the Cyprianerhof. The price is per night for your furry friend (without food) from 41.00 Euro. Please understand that your dog may not accompany you to the dining room, the wellness area, or on the lawn.

Dress codes

Clothes make people, or so they say. Therefore, we ask you to wear appropriate clothing (no bathrobes) in the dining room and at the welcome aperitif.

Local tax

In South Tyrol, tourists have to pay a local tax. This is 2.30 euros per night for tourists over 14 years of age. It is important to present a valid travel document (identity card or passport) for children under 14.

Payment methods

You can pay your stay on site up to an amount of 1999.99 euros per room in cash. According to current law, higher amounts can only be paid by bank transfer minimum 4 working days before departure, by credit card (Visa/Mastercard), or debit card.

Our bank information
IBAN: IT91 Z060 4511 6000 0000 7300 467


The reservation is valid only after receipt of the deposit of  500,00 Euro. Please transfer the deposit to our account at Cassa di Risparmio di Bolzano, via Cassa di Risparmio 16, 39100 Bolzano.

Our bank information
IBAN: IT91 Z060 4511 6000 0000 7300 467

Please understand that only the booking of room categories is possible, not the reservation of specific rooms or floors.

Cancellation insurance

Things do not always go according to our plans, which is why we recommend you to take out travel cancellation insurance. Down below you find detailed information about the insurance and a link to take it out:

Pay your deposit now quickly, easily, and securely