Useful information

An overview of everything you need to know

Arrival and departure

The rooms and suites are available from 3:00 p.m. on the day of arrival. On the day of departure, we ask you to leave the rooms and suites by 11:00 a.m. For late check-out after 11:00 a.m., which is only possible on request and subject to room availability, we charge 38.00 euros per person.

Cancellation terms

The cancellation conditions apply according to the Italian Civil Code (Art. 1382):

  • Up to 6 weeks before arrival the cancellation is free.
  • For cancellations made 6 weeks to 11 days before arrival, we charge 40% of the booking price.
  • For cancellations made 10 days to 1 day before arrival, we charge 70% of the booking price.
  • In the event of no-show, late arrival or early departure, 100% of the booking is charged.

Cancellations are only accepted in writing. The cancellation conditions apply irrespective of whether the cancelled rooms are resold in full or in part. If a deposit has already been paid, we will credit it for a future stay after consideration of the cancellation conditions. We do not offer a refund.

If you need to cancel your stay, we offer you the opportunity to rebook it for free up to 3 weeks before your arrival. The new booking must be made for a period within the same year, and is not eligible for free cancellation. In this case, cancellations are charged 40% until 11 days before arrival, 70% between 10 days and 1 day before arrival, and 100% in the event of no-show, late arrival or early departure.


We recommend taking out our travel insurance, which covers cancellation fees in the event of accident, illness or death of the insured and their children, parents or grandparents. Covid-19 illness is also covered. Please note that insurance arrangements need to be made at the time of booking.


Your four-legged friends are also welcome guests at the Cyprianerhof. The price is per night for your furry friend (without food) from 41.00 Euro. Please understand that your dog may not accompany you to the dining room, the wellness area, or on the lawn.

Dress codes

Clothes make people, or so they say. Therefore, we ask you to wear appropriate clothing (no bathrobes) in the dining room and at the welcome aperitif.

Local tax

In South Tyrol, tourists have to pay a local tax. This is 3.50 euros per night for tourists over 14 years of age. It is important to present a valid travel document (identity card or passport) for children under 14.

Payment methods

You can pay your stay on site up to an amount of 4999.99 euros per room in cash. According to current law, higher amounts can only be paid by bank transfer minimum 4 working days before departure, by credit card (Visa/Mastercard), or debit card.

Our bank information
IBAN: IT91 Z060 4511 6000 0000 7300 467


The reservation is valid only after receipt of the deposit of  30% of the total amount (minimum 500,00 Euro). Please transfer the deposit to our account at Cassa di Risparmio di Bolzano, via Cassa di Risparmio 16, 39100 Bolzano.

Our bank information
IBAN: IT91 Z060 4511 6000 0000 7300 467

Please understand that only the booking of room categories is possible, not the reservation of specific rooms or floors.

Cancellation insurance

Things do not always go according to our plans, which is why we recommend you to take out travel cancellation insurance. Down below you find detailed information about the insurance and a link to take it out:

Pay your deposit now quickly, easily, and securely